Plans and Billing
Compare individual and team plans, understand subscriptions, renewals, extra usage, and payment issues.
What Are the Differences Between Free, Pro, Pro+, Ultra, and Team?
A table to clearly see individual plans, team plans, monthly vs. annual payments, and current availability status.
What Features Are Available to Free Logged-In Users?
Learn about the applicable scenarios for Free, local Agent capabilities, and why free does not mean unlimited usage.
Who is the Pro Plan Suitable For and What Does It Include?
Designed for individual users who need more models, file analysis, and cloud-based Agents.
What are the improvements of Pro+ compared to Pro?
The basic functions are the same; the focus is on comparing included usage and usage frequency.
What Usage Intensity Is the Ultra Plan Suitable For?
For individual users who continuously undertake a large number of AI tasks, explaining capability boundaries and cost considerations.
How is the Team Plan Charged and Who Is It Suitable For?
Understand seat-based billing, unified invoicing, and the differences between Team and individual plans.
Which Plan Should I Choose?
Choose based on task requirements and actual usage, avoiding decisions based solely on plan or model names.
What is the difference between monthly and yearly payments?
Explanation of 'monthly price, billed annually' to avoid mistaking the annual average monthly price for the actual monthly charge.
Why is the billed amount different from the numbers on the pricing page?
Verify item by item according to currency, billing cycle, seats, and change differences, rather than paying again directly.
Why are the paid upgrade or recharge buttons temporarily unavailable?
Current purchase availability, functions that can still be used, and situations where repeated attempts are unnecessary.
How to Upgrade or Change Your Plan After Subscription?
Understand the sequence of amount confirmation, payment verification, and benefits update.
How to Downgrade to a Lower Plan and When Does It Take Effect?
Distinguish between expiration changes and immediate adjustments, then confirm current benefits accordingly.
Where to Check Renewal Date and Next Renewal Price?
Distinguish between renewal, scheduled cancellation, pause, and pending plans from the account status.
Will Remaining Package Quota Carry Over to Next Month?
Explanation of the differences between usage, cycle resets, and recharge balances.
How to Cancel Subscription and Until When Can It Be Used After Cancellation?
Instructions on how to cancel auto-renewal, confirm status, and handle different cases of payment exceptions.
How to Keep the Current Plan After Canceling Renewal?
How to revoke cancellation or cancel pending changes before the subscription ends.
Can I pause my subscription plan for a period of time?
Explanation of conditional pause options, effective dates, and charges upon resumption.
How to Resume a Paused Subscription Early?
Resuming requires a valid payment method, and successful results should be based on the account and billing status.
Does Canceling Subscription Automatically Trigger a Refund?
Distinguishing between stopping renewal, refunds, unused quota, and billing deductions.
How to Update Payment Method?
Access billing management from your account and confirm whether the new payment method resolves any pending payment issues.
Where to View Bills, Receipts, and Payment Records?
Distinguishing the access points for viewing subscription bills, usage records, and team bills.
Already Paid, Why Is It Still Free or an Old Plan?
Check payment, verification, and entitlement synchronization to avoid duplicate purchases.
What to Do to Restore Usage After Renewal Failure or Outstanding Payment?
First resolve the existing bill, then determine if a new subscription is needed.
What is Extra Usage and How to Enable or Disable It?
Additional balance used beyond the included quota, requiring separate configuration.
How to Purchase Extra Usage and Why Am I Still Restricted After Recharging?
Explanation of one-time purchases, balance updates, and other restrictions.
How to Set a Monthly Spending Limit for Extra Usage?
Control your extra usage budget by distinguishing between balance, amount used, and monthly limit.
How Does Auto-Recharge Work and How to Avoid Unintended Renewals?
Understand balance thresholds, top-up targets, monthly limits, and how to disable.
How to Increase or Decrease Team Seats?
Explains administrator permissions, pending invitations, cost preview, and seat release.
How to Set a Shared Budget and Member Limits for Team Extra Usage?
The team recharge pool is managed by administrators and is subject to both team and member budget limits.
Can Personal Balance and Team Balance Be Mixed?
Confirm the current billing ownership to avoid recharging the wrong balance pool.